Absolutely not! We are open to everyone over the age of 19 – all you need to do as a first-time customer is send us your ID to email@example.com to ensure your order gets delivered once you’ve placed it!
We take our own pictures in house! We understand buying flower online can be a challenge – we want to make sure you get what you see and pay for. Honesty is the best policy!
*We now offer priority same-day delivery (1-2hours) between 3-9pm for an extra fee for orders over $100. Priority orders can be placed until 6pm for same-day delivery*
Orders within our delivery zone (immediate GTA*) are delivered with a same-day guarantee by 9pm. Orders placed before 3:00pm are eligible for same-day delivery. You will be notified approximately 15-30 minutes prior to delivery, and your driver will also call you on arrival.
Please note: we do NOT guarantee ANY time frames regarding orders and due to our high volume of orders, we will also no longer be accepting time requests. Our drivers are required to wait no longer than 10 minutes for you to retrieve your order until your order will be deemed a NO SHOW and cancelled*
We encourage ALL first-time customers to read our FAQs before paying for your order, and to ensure your availability on the day of your delivery, or to ensure we have proper delivery instructions from you.
Misuse of our delivery service will result in a permanent ban from our website. Please ensure your address falls within our delivery zone to avoid losing your order.
Canada-wide mail orders placed before 3PM EST will be shipped the next business day(during covid19), if payment has been received. Please proceed with mail orders at your own risk, as Lotus Toronto assumes no responsibility for lost or undelivered parcels via Canada Post.
If you have any questions regarding your order, please visit our FAQ section of our website or contact us directly at firstname.lastname@example.org
Your order is guaranteed for same-day delivery within the immediate GTA*, given that your order has been submitted before 3PM EST with all necessary requirements. We do not provide time stamps or ETA on any orders, however, you will be notified 30 minutes before your courier arrives, as well as on arrival. Orders placed after 3PM EST ship next-day or sooner, upon our discretion.
Canada Post Mail Orders submitted and paid before 3pm will be shipped out the next business day.
[NEW CUSTOMERS] – If you place an order without paying, we will hold your order for up to 12hours to receive payment, after which it will be automatically cancelled
If you have prepaid for your order and are not present/reachable during your delivery, we will attempt to contact you via phone and email regarding delivery for the following day at an additional cost of $15 for reshipping. If you fail to respond within 24 hours, your payment will be nullified and deemed non-refundable. We reserve the right to refuse service to any customer. Repeated misuse of our delivery services will result in a permanent ban from our website.
Send Money directly from one bank account to another:
Send money using Interac e-Transfer to simplify everyday payments and a great alternative to cheques and cash.
Log in to your financial institution’s online or mobile banking and navigate to Interac e-Transfer Send Money.
Select the account you would like funds transferred from.
Add or select a contact and fill out the name and e-mail address or mobile phone number of the person you wish to send money to.
Type in the specified amount you are sending, along with a personalized message. Enter a security question and answer if the recipient doesn’t have the Autodeposit feature turned on and complete the transfer.
The recipient will receive a notification and can deposit the funds to their account through their online or mobile banking.
- With every dollar you spend on products (taxes & shipping excluded), you will earn 1 Lotus Point, which you can accumulate and use towards purchasing your favourite products! Note: Items on sale will not earn you any points
- 60 Lotus points = $1 off of your purchase & these points can be redeemed at any time and never expire
- You can view your point history and balance by logging into your account and clicking on the Loyalty Rewards Program tab featured on your profile. (Points take 24 hours to activate – the exclusion period)
- You get 600 Lotus points just for signing up to our website!!!
- You may also earn points by leaving us a review on Google | Yelp (600 Lotus Points per review) Any product reviews left on the site prior to receiving the product will be marked as spam and you will not get points for it
- Refer a friend by giving them 15% off & get 600 Lotus Points when they make their first order!
- As part of our Lotus family, we will also gift you 600 Lotus Points on your birthday!
For every 60 Lotus Points, you will earn $1 off your purchase – these points may be redeemed at any time & never expire for your convenience!
You can view your points balance and history by logging into your account and clicking on the Loyalty Rewards tab featured in your profile. (Points may take 24 hours to reflect in your account)